FAQ

How do I place an order online? What happens next?

You can search our product catalog for the battery pack(s) you are looking for. You can then follow the easily laid out steps to add the products you need to the shopping cart, and complete your order. Once you have completed the order (checked out), you will receive an e-mail from us confirming your order. You will receive a second e-mail as soon as we ship your order with tracking information.

Is my order secure on this site?

Absolutely! We use secure servers supporting industry standard 128-bit SSL (Secure Socket Layer) protocol. These internal servers are behind firewall protection. During the ordering process, transmissions move along the Internet in encrypted form and are decoded when they reach us. For more information please see our

Privacy Policy.

Do you accept orders by mail, fax, or phone?

Yes, we do. Please visit our Corporate Account page, Fax Orders page and Purchase Orders page for details or call us at
(852)29519151 to place the order.

How do I know if my order has shipped?

Once your order has been shipped, we send an e-mail to you with the tracking information for your package. If you have not received an e-mail, your order will be shipped shortly and you will receive an e-mail as soon as it is shipped. Please feel free to contact us at (852)29519151 if you have any questions.


How can I track my order?

As soon as we ship your order, we send an e-mail to you with the tracking number. You can use this number on the FedEx Website (www.fedex.com) to track your order. Alternatively, you can contact FedEx and provide the tracking number to a FedEx agent who will be happy to assist you.